http://bliss.ie/googleaae39e621a9da44f.html

FREE SHIPPING ON ALL ORDERS OVER €50 ...

FREE SHIPPING ON ALL ORDERS OVER €50 ...

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Customer Service

Shipping & Delivery

  • We aim to provide the fastest possible delivery on your items.  All orders received before 12pm will be packaged and shipped the same working day.  If orders are received after 12pm, on Sundays, or on Bank Holidays, they will be packaged and shipped to you the next working day. Please note deliveries received on Friday before 12pm will be packaged and shipped that day but due to there being no courier service on Saturdays will be delivered on Monday or at the latest on Tuesday. Please note we do not deliver outside of the Republic of Ireland.
  • We aim to change the status of all out of stock items, to prevent purchase, as soon as possible.  In the unusual event of one of your items or part of the quantity of the items you have ordered being out of stock, we will contact you promptly and give you an accurate indication of when we expect to have the said item available for delivery.  We will also give you the option of cancelling your entire order, if this suits you best.
  • We use Fastway as our delivery partners. Fastway offer a 1-2 day delivery record in 99% of cases and uphold the highest level of delivery standards within Ireland. 
  • For smaller items and orders we will use a plastic Fastway envelope for your order, in the case of larger items and orders we will use a padded envelope or box.  In both cases no site branding will appear on your order and our return address only will be displayed on the reverse.
  • We will record your contact number on the front of your parcel in order for your local Fastway courier to contact you if he/she is unable to locate your address or deliver your item.
  • If your address is in a rural area or your local Fastway courier may have some difficulty finding it please ensure that you record any helpful/appropriate information with regards to your location in the Billing/Shipping section at Checkout when placing your order.  This will ensure your order is delivered as quickly as possible.
  • Your order will have a unique Fastway tracking number that will be emailed to you in your shipping information.  This will allow you to track the progress of your order. Please note that it may take up to 12 hours for Fastway to update this information and until then your order will not be traceable.
  • Your delivery will require a signature. If you are not likely to be at home to sign for your delivery we would suggest that you choose to have your order delivered to your work or an alternative address at the time of ordering.
  • Orders for products totalling €50 or more will be shipped completely free and for orders totalling less than €50 the shipment charge is €3.50.

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Privacy & Security

Privacy

  • Bliss holds information on our registered customers in accordance with the provisions of the Data Protection Act 1998, and will adhere to any other relevant future legislation in this area.
  • This information is reserved for internal use only, we do not sell this information to anybody and it is kept private.
  • This information is needed in order to get to know you better and find ways of serving you better.
  • You also have the right and the ability to modify this information at anytime by logging on to your account (please see the section on updating account information).

Security

  • When you buy from us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other Irish and UK businesses for transaction security.
  • All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information. 
  • Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
  • SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
  • No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

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Returns and Replacements

  • You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
  • If you require a replacement we will ship this item as soon as we receive your returned item, in a saleable condition, as stated below.
  • We will refund your credit or debit card once we have received your returned item, in a saleable condition as stated below (please allow up to 14 working days from date of postage).  Please note that items in saleable condition will be refunded but the cost of shipping and return will not be.
  • Before an item is returned it is important you contact us first (supplying your Name, Address and Order Number as well as telling us which item(s) you would like to return).  ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED.
  • Items that are un-opened, in their original packaging and with original seals only can be accepted back to us as returns. 
  • Once you have contacted us and received confirmation of this we ask you to package your items.
  • Re-package your items carefully and securely using adequate bubble wrap and a padded envelope, which you should ensure is sealed securely.
  • Please ensure that the address below is written clearly and legibly in dark waterproof ink on your package:-

Bliss Online Returns

c/o John O'Connell Chemist

4 Rose Inn Street

Kilkenny

  • Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: Bliss.ie will not be liable for lost returns.) Alternatively you can arrange a pick up service by Fastway Couriers by clicking here.

Replacements

  • On the rare occassion that your item has been damaged in transit, is faulty, or has been shipped incorrectly please accept our sincerest apologies.
  • If the external packaging of your item appears to have sustained damage during transportation please make the courier who delivered your item aware of this and ask them to allow you to open the item before they leave.
  • If your items are damaged do not sign for them and return them to the courier. Then please contact us immediately as below.
  • Please contact us WITHIN 12 HOURS OF RECEIVING YOUR ORDER (supplying your Name, Address and Order Number as well as telling us which item(s) you have received incorrectly or is damaged/faulty)
  • When we receive contact from you (WITHIN 12 HOURS OF RECEIVING YOUR ORDER) we will arrange for your items to be collected from you (if necessary) and a replacment to be sent to you as soon as possible.

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Ordering online or by Phone (Payment Methods and Product Advice)

  • At present we can accept payments via Sagepay from Visa, Visa Debit, Mastercard cards and via Paypal and their authorised card types, which are:-
    • Visa / Delta / Electron
    • MasterCard / Eurocard
    • PayPal Top Up Card
    • Maestro
    • American Express
    • Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.
  • Payment via PayPal no longer requires a PayPal account but just one of the above card types
  • If you have difficulty paying online, feel uncomfortable with online payments, require more product or skincare advice, or have been trying to pay by Laser (which presently, unfortunately we do not accept) please call us.  One of our specialist trained staff can offer advice and/or take your payment over the phone.
  • When your payment has been put through all your personal and card details will be destroyed immediately.

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Product and Skincare Advice

  • Our site contains many products and it is very difficult to display all the information applicable to each one. All of our skincare staff are fully qualified beauty therapists with specialised training in our skincare brands and can offer you the best advice regarding suitable skincare and products for your own skin type or concerns.  Please call us and we will ensure that you receive the advice you require.

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Product Information, Pricing and Promotions

  • Despite our best efforts, very occasionally products descriptions or photographs displayed for products may unfortunately be inaccurate.  If you receive products that you feel has been displayed incorrectly and you are unhappy, please accept our apologies.  Contact us (supplying your Name, Address and Order Number as well as telling us which item(s) you are unhappy with and why) and we would be more than happy to arrange collection of your product and/or replacement and/or a full refund.
  • Online promotions and pricing displayed on our website Bliss.ie may differ from that in our three stores (Michael O’Connell Chemist, John O’Connell Chemist and Bliss Beauty).  Prices and promotions (e.g. promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g. additional discounts) may not be used online, unless otherwise stated.
  • If you would like to receive updates, promotion codes, and sneak peeks, sign up for Bliss.ie newsletter by entering your email at the top (newsletter box) of our site or whilst registering with us, or by Logging in (or if already logged in clicking on “My Account”) and editing your account information to include newsletter subscription. Every week we will offer special Facebook promotions, which will use discount codes that we will publish on our Facebook page. To allow you to avail of these we would advise you to become our friend on Facebook. Click here to view our page.

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Viewing Orders

  • To view your current and previous orders you must first register online with us during the checkout process, or by clicking on “Register” at the top right hand corner of the site.
  • Registering with us speeds up your checkout process and allows you to look back on previous orders and re-order similar items, quickly and with ease.
  • Once registered to view your orders click on “Log In” at the top right hand corner of the screen or if already logged in click on “My Account” also at the top right hand corner of the screen. You will then be taken to “My Dashboard”
  • "My Dashboard” displays all recent orders and the details of each order can then be seen by clicking on “View Order”.  You can also re-order the same items in this screen by pressing “Re-Order” at the top right hand corner of the screen.
  • “My Dashboard” also shows the status of your order.  A Pending Order has been received by us and is currently being dealt with.  A Complete Order has been shipped by us and if you then click on “View Order” and scroll down the screen you will see “Track My Order” just above the products ordered box.  If you click on this link it will show you the Fastway tracking number for your order (which you would have also received in your shipping notification email). If you copy this tracking number and click on the Fastway link you can then paste the tracking number into the trace box of the Fastway website and click on trace. Be aware that it may take up to 12 hours for Fastway to log the details of your parcel though and until then the details will not be accessible.
  • You can update any of your address details, contact details, add delivery addresses or add the newsletter option to your account.
  • Just click on “Log In” at the top right hand corner of the screen or if you are already logged in on “My Account”.
  • This will bring you to “My Dashboard”.  In “My Dashboard” you can edit the contact information, the newsletter subscription and manage addresses by clicking on these links and changing the information as and how you would like.

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Updating Account Information

  • You can update any of your address details, contact details, add delivery addresses or add the newsletter option to your account.
  • Just click on “Log In” at the top right hand corner of the screen or if you are already logged in on “My Account”.
  • This will bring you to “My Dashboard”.  In “My Dashboard” you can edit the contact information, the newsletter subscription and manage addresses by clicking on these links and changing the information as and how you would like.

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More Questions? Try the FAQ section or click here to Contact Us, we would be more than happy to help!