Customer Information

Despite our best efforts, very occasionally products descriptions or photographs displayed for products may unfortunately be inaccurate. If you receive products that you feel has been displayed incorrectly and you are unhappy, please accept our apologies. Contact us (supplying your Name, Address and Order Number as well as telling us which item(s) you are unhappy with and why) and we would be more than happy to arrange collection of your product and/or replacement and/or a full refund.

Online promotions and pricing displayed on our website may differ from that in our stores (Haven Pharmacy O’Connell’s and Bliss Beauty). Prices and promotions (e.g. promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g. additional discounts) may not be used online, unless otherwise stated.

If you would like to receive updates, promotion codes, and sneak peeks, sign up for newsletter.

To view your current and previous orders you must first register online with us during the checkout process, or by clicking on “Register” at the top right hand corner of the site. Registering with us speeds up your checkout process and allows you to look back on previous orders and re-order similar items, quickly and with ease.

Once registered to view your orders click on “Log In” at the top right hand corner of the screen. You will then be taken to “My Dashboard” which displays all recent orders and the details of each order can then be seen by clicking on “View Order”.

“My Dashboard” also shows the status of your order. A Processing Order has been received by us and is currently being dealt with. A Completed Order has been shipped by us and if you then click on “View Order” and scroll down the screen you will see items within the order.

You can also update any of your address details, contact details, view gift cards and add delivery addresses to your account.

More Questions? Try the FAQ section or contact us, we would be more than happy to help!