Frequently Asked Questions
Bliss.ie delivers to all locations in the Republic of Ireland but unfortunately wecannot ship outside of ROI.
We aim to provide the fastest possible delivery on your items. All orders received before 12pm will be packaged and shipped the same working day. If orders are received after 12pm, on Sundays, or on Bank Holidays, they will be packaged and shipped to you the next working day. Please note deliveries received on Friday before 12pm will be packaged and shipped that day but due to there being no courier service on Saturdays will be delivered on Monday or at the latest on Tuesday.
We use Fastway as our delivery partners. Fastway offer a 1-2 day delivery record in 99% of cases and uphold the highest level of delivery standards within Ireland.
If there is an item missing from your order, please accept our apologies. Contact us (supplying your name, address and order number as well as telling us which item(s) you have not received) and we will investigate the issue further and ensure that your receive your item as soon as possible.
On the rare occasion that your item has been damaged in transit or is faulty, please accept our sincerest apologies. Contact us WITHIN 12 HOURS OF RECEIVING YOUR ORDER (supplying your name, address and order number as well as telling us which item(s) you have received incorrectly or is damaged/faulty) . When we receive contact from you (WITHIN 12 HOURS OF RECEIVING YOUR ORDER) we will arrange for your items to be collected from you (if necessary) and a replacement to be sent to you as soon as possible.
We apologise if we have made an error regarding your order. Please Contact us (supplying your name, address and order number as well as telling us which item(s) are incorrect) and we will do our very best to rectify any mistakes made as soon as possible.
If your order has not arrived within the normal delivery timescales as detailed above , we strongly recommend that you firstly track your order by copying your Fastway tracking number (received in your Shipment notification email) and pasting it into the Fastway package tracing box here and then clicking on trace. In the unusual circumstance that your tracking number does not allow traceability, please contact us and we will try to resolve the issue as soon as possible.
Fastway offer a 1-2 day delivery record in 99% of cases and uphold the highest level of delivery standards within Ireland, however, delays are inevitable if there is no-one at the delivery address to accept and sign for your order, if delivery information is not adequate to allow the driver to locate the delivery address and/or the driver is unable to then contact the recipient of the parcel.
Bliss cannot be held responsible for items that have been lost or undelivered if incorrect shipping address details have been provided. Please ensure that complete and adequate shipping address information is provided when placing your order.
If for any reason you are dissatisfied with your purchase, you may return any unopened and unused items to us within 14 days of receipt. Please follow the procedure below in order to qualify.
We will refund your credit or debit card once we have received and processed the item (please allow up to 14 working days from date of postage).
1. Please let us know
Please contact us (supplying your name, address and order number as well as telling us which item(s) you would like to return). ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED. You should also advise us whether you’d like an alternative product/replacement or a refund.
2. The Product
Goods must be in its original packaging with any seals intact and in a saleable condition. Please enclose a copy of your shipment notification email with the goods.
3. The Packaging
Re-package the parcel using strong packaging and ensure it’s sealed securely.
4. Address to:-
Please ensure that the address is written clearly and legibly in dark waterproof ink to the following address:-
Bliss Online Returns
C/O Haven Pharmacy O’Connell’s
4 Rose Inn Street, Kilkenny
5. Proof of Postage
Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: Bliss will not be liable for lost returns) or return via Fastway by clicking on this link.
Please note, we can only reimburse the cost of the products and not any shipping costs.
Please allow up to 14 working days for action of your return. If 14 working days have passed since you posted a returns package to us, please contact us.
When you place an order on bliss.ie you’re redirected to our payment processors at Opayo (SagePay), Stripe or PayPal, you can choose which provider to use at the checkout.
We accept Visa Debit, Visa Credit, Mastercard, Maestro, American Express etc. Not all payment methods are available from all processors.
If you have difficulty paying online, feel uncomfortable with online payments, require more product or skincare advice, please call us. One of our specialist trained staff can offer advice and/or take your payment over the phone. When your payment has been put through all your personal and card details will be destroyed immediately.
Our site contains many products and it is very difficult to display all the information applicable to each one. All of our skincare staff are fully qualified beauty therapists with specialised training in our skincare brands and can offer you the best advice regarding suitable skincare and products for your own skin type or concerns. Please call us and we will ensure that you receive the advice you require.
More Questions? Try the Customer Service section or contact us, we would be more than happy to help!