Returns & Refunds

You have 14 days to cancel your order under our 14-day return period policy, which starts on the day after you received the item.

If you require a replacement, we will ship this item as soon as we receive your returned item, in a saleable condition, as stated below.

We will refund your credit or debit card once we have received your returned item, in a saleable condition as stated below (please allow up to 14 working days from the date of postage). Please note that items in a saleable condition will be refunded but the cost of shipping and return will not be.

Before an item is returned it is important you contact us first (supplying your Name, Address and Order Number as well as telling us which item(s) you would like to return). ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED.

Items that are unopened, in their original packaging and with original seals only can be accepted back to us as returns.

Once you have contacted us and received confirmation of this, we ask you to package your items.

Re-package your items carefully and securely using adequate bubble wrap and a padded envelope, which you should ensure is sealed securely.

Please ensure that the address below is written clearly and legibly in dark waterproof ink on your package:- Online Returns
c/o O’Connell’s, Haven Pharmacy
4 Rose Inn Street
R95 D79H

Take the parcel to your local Post Office and request proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: will not be liable for lost returns.)